Shipping Policy
Last updated: 2 June 2026
We are committed to delivering your favourite spices, dry fruits, and gift boxes quickly and safely to your doorstep, anywhere in India.
Effective Date: 16th May 2026
1. Shipping Coverage
LotusMart delivers to all serviceable pin codes across India. Enter your pin code at checkout to confirm deliverability to your location.
2. Order Processing Time
- Orders are processed within 24 hours of placement (Mon–Sat).
- Orders placed on Sundays or public holidays are processed the next business day.
3. Delivery Timelines
- Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Pune, Kolkata): 2–3 business days
- Tier 2 & Tier 3 Cities: 3–5 business days
- Northeast India, J&K, and Remote Areas: 5–7 business days
Note: Timelines are estimates and may vary due to weather, strikes, logistics delays, or other factors beyond our control.
4. Shipping Charges
- Free shipping on all orders above ₹499.
- A nominal shipping fee (displayed at checkout) applies to orders below ₹499.
- Shipping charges may vary and are always shown before order confirmation.
5. Order Tracking
- Once dispatched, you will receive an SMS and email with your tracking number and courier partner details.
- Tracking is typically active within 24 hours of dispatch.
- You can also track from the 'My Orders' section in your LotusMart account.
6. Shipping Partners
We partner with reputed courier companies including Delhivery, Blue Dart, Ekart, and DTDC to ensure safe and timely delivery.
7. Delivery Attempts
- Our courier partners will attempt delivery up to 3 times.
- If all attempts are unsuccessful, the package will be returned to our warehouse.
- Please contact support@lotusmart.in to arrange re-delivery.
8. Damaged or Lost Shipments
- If your order is lost in transit, contact us within 7 days of the expected delivery date.
- If your package arrives damaged, capture a photo/video at delivery and report within 24 hours.
- We will initiate a replacement or refund upon investigation.
9. Cash on Delivery (COD)
COD is available on eligible orders and pin codes. The COD option will be shown at checkout based on your location and order value.
10. Contact Us
Email: support@lotusmart.in
Phone: +91 98765 43210 | WhatsApp: +91 98765 43210
Business Hours: Mon–Sat, 9AM–6PM IST